Privacy Policy

Last Updated: [Date]

At NurturPet, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with us.

NurturPet is operated by 7 Things Ltd, a company registered in the United Kingdom.

Information We Collect

When you use our website, we may collect the following types of information:

Information You Provide

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Order history

• Communications with our customer support team

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the website

• Referring website information

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Deliver products and services

• Provide customer support

• Communicate about your order

• Detect and prevent fraud

• Improve our website and customer experience

• Comply with legal obligations

• Send marketing communications where you have given consent

Payment Information

Payments are processed securely through trusted third-party payment providers.

NurturPet does not store full payment card details on its own servers.

Payment information is handled directly by the payment provider in accordance with their own privacy and security policies.

Sharing Information

We only share personal information where necessary to operate our business.

This may include:

• Payment processors

• Shipping carriers

• Fulfilment partners and suppliers

• Website hosting providers

• Analytics providers

• Marketing service providers

• Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

International Transfers

Because we work with suppliers, fulfilment partners, and service providers located in different countries, your information may be transferred to and processed outside your country of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you updates, promotions, and product information.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting our support team

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance your shopping experience.

Cookies may be used to:

• Remember your preferences

• Maintain shopping cart functionality

• Measure website traffic

• Improve site performance

• Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict certain processing activities

• Object to marketing communications

• Request a copy of your personal data

To exercise these rights, please contact us using the contact details provided on our website.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication.

We encourage customers to review this page periodically.

Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on our website.

NurturPet
Operated by 7 Things Ltd
United Kingdom